Frequently Asked Questions
Everything you need to know about your Polène order and our craftsmanship.
What is the estimated delivery time for my order?
Standard international shipping typically takes 3 to 5 business days. Please note that for items marked as 'Pre-order,' the estimated shipping date is indicated on the product page.
Where are Polène leather goods manufactured?
Our collections are designed in Paris and handcrafted by skilled artisans in Ubrique, Spain, a town renowned for its exceptional leather-working heritage.
What is your return policy?
You have 15 days from the date of delivery to return your item. The product must be in its original condition, unused, and in its original packaging to be eligible for a refund.
Are duties and taxes included in the price?
For orders shipped to the European Union, taxes are included. For international orders outside the EU, customs duties and local taxes may be applied by the carrier upon delivery and are the responsibility of the customer.
How should I care for my Polène leather bag?
We recommend avoiding prolonged exposure to light, heat, and humidity. To maintain the leather's appearance, clean it gently with a soft, dry cloth and apply a clear leather milk or cream every few months.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.