Returns & Exchanges
Polène offers a 15-day return window from the date of delivery for all items in their original, unused condition with all packaging intact. We strive to ensure your leather goods meet the highest standards of craftsmanship and your complete satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the item in its original dust bag and protective box, ensuring all tags are attached and the return form is included inside.
Label and Dispatch
Affix the prepaid shipping label provided via our portal to the outside of the parcel and drop it off at an authorized collection point.
Quality Inspection and Refund
Once our artisans verify the condition of the return, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing